Author Archives: George Colwell

Connecting with Clients – Virtualizing the Human Touch

Connecting with clients is perhaps the biggest challenge facing financial services today. Banks are fond of using terms like “Stickiness”  and “Share of Wallet” to define the relationship they are trying to create with their clients. Current processes have unknown, and in some cases outsourced, call centre resources contacting existing clients with the offer of… Continue Reading

Conceptual Processes – The Art of Putting The Puzzle Together via Solution Planning

Conceptualizing architecture, both solution and technical, is extremely important to successful transformations. More important however is the ability to conceptualize processes against the backdrop of architectural decisions and directions. You may say that this is counter intuitive as business process requirements should drive the conceptual architecture and I would say, in a perfect world and… Continue Reading

If you don’t like change…you’ll like irrelevant less

If you don’t like change…you’ll like irrelevant less. This was the topic of a talk my good friend Paul Leblanc gave recently at the World Lottery Association marketing conference. I’ve included  the video supporting Paul’s talk below. Paul, and his team at Karma Gaming, are taking online gaming to a new level and it is exciting to… Continue Reading

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