Author Archives: Kris Hansen

Reducing Large Program “Churn”

Financial services transformation programs tend to be large-scale ordeals that can involve hundreds of skilled (and costly) knowledge workers, important business resources, and expensive global consultants.  When these groups “churn” or spend time revisiting unnecessary topics this is a major source of inefficiency leading to cost and schedule overrun and can potentially derail the program itself.… Continue Reading

Would it bite the hand that feeds it?  Google’s complex relationship with financial services.

Would it bite the hand that feeds it? Google’s complex relationship with financial services.

I love a good infographic.  As I was enjoying one depicting Google’s 2011 earnings I learned that Google’s number one customer by ad revenue is the financial services industry ($4b) with a big step down to the next largest source of revenue (Retail at $2.8b) There has been a real shift in all industries on how consumers research products. … Continue Reading

Achieving Agility Through Transformation

There are many reasons why financial services firms decide to transform their processes and technology landscape.  Quite often the legacy environment is ancient:  old enough to have children or grandchildren.  This in itself is not a reason though as I’ve seen many organizations with older systems that are quite happy with them.  The most significant… Continue Reading

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